
Insurances for your Peace of Mind
Purchase Protection
Shop with confidence, knowing that the purchases you make with your Platinum Mastercard are:
- Protected in case of theft or accidental damage up to 180 days from date of purchase
- Covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period
In case of damage, you will either get a new item to replace the damaged one or receive compensation for the item's total value, as per the store receipt
Mastercard does not undertake any insurance business or acting as an insurer, insurance broker, insurance advisor or insurance agent. AIG [or their authorized local representative], and not Mastercard, is providing the relevant insurance benefits. Mastercard does not advise any person on the merits of buying, selling, subscribing for, or underwriting a contract of insurance. The insurance program is conducted as a necessary part of other services provided by Mastercard in the course of its business. Aside from fees related to its services provided pursuant to this benefits program, Mastercard does not collect a fee or other remuneration collected for this insurance program directly from Mastercard cardholders.
How To Redeem
Simply click here to file a claim online.
Terms & Conditions
- All insurances are subject to T&Cs and can be altered with notice by Mastercard
- Only applicable to Platinum credit cards
- Only applicable for certain markets in Middle East and Africa - Download full terms & conditions.

Mastercard for You App
Provides you access to a world full of possibilities by giving you insight on how you can use your card to its full potential. Download the app now and have your card’s offers and benefits in the palm of your hand.
United Arab Emirates
ADCB
Local: 800-0444-0426
Intl: +1-312-843-5336
First Gulf Bank
Local: 800-0444-8108
Intl: +1-312-843-5353
Al Masraf
Local: 800-0444-0801
Intl: +1-312-843-5358
NBAD
Local: 800-0444-8837
Intl: +1-312-843-5357
Citibank
Local: 800-0444-0844
Intl: +1-312-843-5359
Sharjah Islamic Bank
Local: 800-0444-0866
Intl: +1-312-843-5349
Mashreq
Local: 800-0444-9299
Intl: +1-312-843-5203
Noor Bank
Local: 800-0444-9819
Intl: +1-669-272-1472
HSBC
Local: 800-0444-0899
Intl: +1-669-272-1471
Rakbank
Local: 800-0444-4485
Intl: +1-312-340-2437
Commercial Bank of Dubai
Local: 800-0444-9023
Intl: +1-312-843-5736